Terms of Service
These terms cover use of the Pioneer Vision Consulting client portal. The work we do for you is governed by your signed services agreement — where the two differ, that agreement wins.
Using the portal
We give you an account so you can see your projects, approve work, send requests, view reports and pay invoices. Keep your password to yourself, tell us promptly if you think someone else has it, and do not use the portal to break the law or to try to reach another client's data.
Connected accounts
You may connect your Google accounts so reports build automatically. That is your choice, it is revocable at any time from the portal or from your Google account, and revoking it does not affect anything else. What we do with that data is set out in our Privacy Policy.
You confirm you are entitled to grant access to the accounts you connect. If you connect an account that belongs to someone else without their permission, that is on you, not us.
Your content
Files, text and instructions you upload remain yours. You give us permission to use them to do the work you have asked for. Ownership of what we produce for you is covered by your services agreement, not here.
Payments
Invoices are due as stated on them. If you save a card, it is stored with our payment processor and not with us — we never see the number. Where you have authorised automatic payment, we charge the invoice on or after its due date, and we tell you when we do. A card that declines does not cancel the debt.
Availability
We aim to keep the portal running and available, but we do not promise it will never be down. We may take it offline for maintenance, and we will avoid doing that without warning where we reasonably can. Nothing here is a service-level commitment unless your agreement says so in those words.
Ending it
Either of us can close your portal account, subject to your services agreement. If you leave, ask us for your data and we will export it. We keep financial and contractual records for as long as the law requires.
Liability
The portal is provided as it is. To the extent the law allows, our liability arising from your use of it is limited to the fees you have paid us in the preceding twelve months, and we are not liable for indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of the State of Washington, United States.
Contact
Pioneer Vision Consulting
10503 Angeline Rd E, Bonney Lake, WA 98391
ravneet@pioneervisionconsulting.com